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Italian Speaking Helpdesk Agent - Athens, Greece at Patrique Mercier Recruitment JP. Join Patrique Mercier Recruitment JP as an Italian Speaking Helpdesk Agent in the vibrant city of Athens, Greece! This is a fantastic opportunity for individuals looking to combine their passion for technology with outstanding customer service in a beautiful and culturally rich environment.. Role Overview. As a Helpdesk Agent, you will be the go-to support for Italian-speaking customers, assisting them with their inquiries and technical challenges. Your role will be crucial in ensuring that users have a seamless experience with our services. If you are enthusiastic, detail-oriented, and love helping others, we want you on our team!. Key Responsibilities. . Provide exceptional support to Italian-speaking customers through phone, email, and chat.. . Troubleshoot technical issues and guide customers through solutions effectively.. . Educate users about product features to enhance their experience with the platform.. . Document all customer interactions and resolutions in the CRM system accurately.. . Collaborate with colleagues to escalate and resolve complex issues as needed.. . Engage in ongoing training to keep updated with the latest products and services.. . Provide feedback to management regarding customer experiences and suggestions for improvement.. . . Fluency in Italian and English, both written and spoken.. . Excellent communication skills with a strong focus on customer satisfaction.. . Prior experience in customer service or help desk roles is advantageous.. . Strong problem-solving abilities and technical aptitude.. . Ability to manage multiple tasks in a fast-paced environment.. . Proactive attitude with a willingness to learn and adapt.. . Eagerness to be a part of a dynamic team within a growing company.. . Company Location: Greece.