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E-commerce Brand Manager at Trivium. Brand Manager (Operations & Customer Experience). Company: Silly Goose & Troop. Location: Fully Remote. Work Hours: 8:00 AM – 5:00 PM Pacific Time (full-time). Contract Type: 1099 Contractor. Compensation: ~$2,000/month + performance-based annual bonus. Experience Level: 3–5 years. About the Companies. Silly Goose and Troop are fast-growing e-commerce brands in the supplements and non-alcoholic beverage space, selling primarily through Amazon, TikTok, retail, and additional digital channels. The team is lean, execution-focused, and looking for a highly organized operator who can take ownership of day-to-day brand operations, customer experience, and administrative workflows.. Role Overview. We’re hiring a hands-on Brand Manager (Operations & Customer Experience) to support both brands across e-commerce, customer support, fulfillment coordination, and internal operations.. This is not a traditional brand marketing role. It is an execution-heavy, cross-functional position designed to offload operational, administrative, and customer-facing responsibilities from the founders while ensuring smooth day-to-day brand performance across channels.. The ideal candidate is highly organized, proactive, tech-savvy, and motivated to grow long-term with the company.. Key Responsibilities. Customer Experience & Support. Own and manage all customer service communications across channels. Resolve inquiries, complaints, refunds, replacements, and subscription issues. Track deliveries and open claims with carriers; manage investigations and follow-ups. Maintain a detailed log of customer issues and resolutions. E-commerce & Platform Operations. Create and manage orders across Shopify, Amazon, and TikTok fulfillment workflows. Monitor inventory, subscriptions, and fulfillment exceptions. Pull and analyze reports across sales platforms. Manage out-of-stock workflows and operational follow-ups. Wholesale & Distribution. Coordinate wholesale orders across direct, online, and broker channels. Track shipments and delivery confirmations. Maintain relationships and follow up with accounts for reorders. Support vendor outreach and distribution expansion. Operations & Logistics. Monitor internal operations hub (inventory, tracking, fulfillment data). Liaise with warehouses to resolve issues and submit support tickets. Manage invoices and ensure weekly payment tracking. Support calendar management and administrative coordination. Influencer & Affiliate Coordination. Manage affiliate and influencer tracking sheets. Coordinate outreach, follow-ups, and content workflows. Maintain ongoing relationships with partners. Required Experience & Skills. 3–5 years in e-commerce operations, brand operations, project management, or similar. Hands-on experience with:. Amazon Seller Central. Shopify. TikTok commerce workflows. Strong project management and operational execution skills. Advanced organizational and administrative capability. Ability to troubleshoot independently and solve problems quickly. Tools & Platforms. Proficiency required in:. Google Workspace (Docs, Sheets, Drive). Slack. Amazon Seller Central & Shopify. Nice to have. ClickUp. Asana. Ideal Candidate Profile. Detail-oriented and highly structured. Comfortable managing multiple workflows simultaneously. Strong communicator and proactive problem solver. Thrives in fast-moving, entrepreneurial environments. Interested in long-term growth with a scaling brand (not a short-term stepping-stone role). Able to work Pacific Time hours consistently. Company Location: Argentina.