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Swedish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation at Patrique Mercier Recruitment By Nellie. Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an excellent chance for individuals ready to embark on a new adventure while advancing their customer service career.. Responsibilities. . Provide exceptional customer service to Swedish-speaking customers via phone, email, and chat.. . Handle customer inquiries related to products, orders, returns, and general support.. . Resolve complaints professionally, aiming to ensure customer satisfaction.. . Maintain comprehensive and accurate records of customer interactions within the CRM system.. . Stay updated on company products and services to assist customers effectively.. . Collaborate with internal teams to improve customer experience.. . Participate in ongoing training to enhance skills and product knowledge.. . . Fluency in Swedish and English, both written and spoken.. . Previous experience in customer service roles, preferably in a similar industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving capabilities with a customer-oriented approach.. . Ability to adapt to a new cultural and work environment.. . Proficiency in using customer service software and Microsoft Office.. . Detail-oriented with strong organizational skills.. . Willingness to relocate to Sofia, with relocation expenses fully covered.. . Company Location: Bulgaria.