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Maintenance Dispatcher at Sunshine House. Childcare Maintenance Dispatcher. We are looking for a friendly and professional dispatcher who will support daycare centers with maintenance needs!. Compensation & Pay Range:. $19-$20 per hour. Responsibilities / Duties:. . Deliver facility related customer support to 100+ sites via help desk, email and phone.. . Respond to inquiries, concerns and requests about facility issues in a prompt and professional manner.. . Gather information and determine the issue by evaluating and analyzing symptoms.. . Diagnose and resolve issues by using pre-established protocols; redirect issues to appropriate resources, as needed.. . Identify and escalate priority issues per center’s needs.. . Accurately process and record calls; maintain accurate and thorough records in database.. . Follow up with centers to verify issues have been resolved. Correct any open issues.. . Proactively provide solutions to streamline and upgrade the problem resolution process.. . Assist with managing bus fleet tracking and maintenance. .  .  . Education and Work Experience:. . Minimum of one year of multi-site help desk or call center experience.. . Working knowledge of basic HVAC, electrical, plumbing, and other facility-related issues. . . Computer proficiency, including with online ticketing systems and Microsoft Office Suite.. . Relevant industry experience a plus.. . Competencies:. . Strong customer focus with superior customer service skills.. . Ability to listen and troubleshoot effectively.. . Excellent verbal and written communication skills.. . Ability to interact effectively with employees at all levels of the organization.. . Ability to work with partners and dispatch vendors. . . Ability to learn and take initiative to solve problems in a fast-paced environment.. . Company Location: United States.