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Italian Speaking Customer Service for Hospitality & Tourism industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to launch an opportunity for Italian Speaking Customer Service Representatives in the Hospitality & Tourism industry. This role is perfect for individuals who have a passion for travel and customer service excellence. In this position, you will be the first point of contact for guests and clients, providing them with the information and assistance they need to enhance their travel experiences.. Key Responsibilities. . Handle customer inquiries regarding travel services, bookings, and accommodations via phone, email, and chat in Italian.. . Provide detailed information about destinations, travel arrangements, and local attractions.. . Assist customers with reservations, changes, and cancellations while ensuring a seamless experience.. . Resolve complaints and issues in a timely and effective manner to ensure customer satisfaction.. . Document all customer interactions accurately and maintain an organized database for future reference.. . Collaborate with team members and various departments to ensure high-quality service delivery.. . Stay updated on hospitality and tourism trends to provide relevant insights to clients.. . . Fluency in Italian (both written and spoken) is essential; knowledge of English is advantageous.. . Prior experience in customer service, especially in the hospitality or tourism sector, is preferred.. . Exceptional communication and interpersonal skills, with a friendly and engaging demeanor.. . Strong problem-solving skills and a proactive approach to service delivery.. . Ability to work in a fast-paced environment while managing multiple inquiries effectively.. . Proficiency in using customer service software and booking systems.. . Willingness to work flexible hours, including weekends and holidays as required.. . Company Location: Greece.