We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Senior Client Success Manager at RYNO Strategic Solutions. Who We Are. RYNO Strategic Solutions is an innovative, full-service digital marketing company with 350+ RYNOs offering exceptional internet marketing services since 2008. We stay ahead of our competition with top-notch proprietary strategies, tracking, and reporting. Due to our total transparency, our customers always know exactly what they receive through their marketing efforts with us. We are dedicated to helping Home Service companies find their customers online by utilizing the most cost-effective desktop and mobile strategies.. Our Mission. Connecting people to local businesses that improve the quality of their lives.. Our Values. . We prioritize . INTEGRITY . and transparency in every interaction, building trust and delivering lasting value.. . We aim for . EXCELLENCE. in everything we do, ensuring exceptional outcomes for clients and continuous growth for our team.. . We take . ACCOUNTABILITY. for our successes and failures, fostering a culture of trust and collaboration to deliver impactful results.. . We think differently, pursue . INNOVATION. relentlessly, and embrace every challenge as an opportunity for growth.. . . OBJECTIVITY. drives our decision-making because data-backed solutions plus industry expertise wins every time.. . Summary of Position. As . Senior Client Success Manager. , you serve as the go-to point of contact for our valued clients. You are responsible for retaining clients, ensuring client satisfaction, and growing revenues within your existing account base. You are responsible for guiding the strategic direction of your clients, helping them generate more leads and more revenue while optimizing their marketing costs and differentiating their brands in the market.  Your goal is to become the trusted advisor, building long-lasting, strong relationships with your clients. The Senior Client Success Manager role plays an integral part in both client and company growth.. Position Responsibilities. Develop and oversee the execution of sophisticated, customized marketing strategies that align with and exceed client goals. . Understanding clients’ businesses, goals, and challenges as if they were your own and becoming the trusted advisor of the clients. . Fostering relationships with strategic partners for RYNO’s largest clients. . Defining and driving the marketing strategy for each client. . Providing actionable insights and proactive recommendations based on performance and results. . Communicating via phone/email & meeting with clients via Zoom on a weekly basis. . Expanding client relationships by growing services delivered and revenues generated within accounts. . Generating client referrals that result in new RYNO clients. . Analyze data from industry platforms such as Microsoft Ads, Google Ads, Google Local Service Ads, GA4 etc., and create actionable insights in the form of campaign performance reports. . Stay at the forefront of industry trends, continuously learning and integrating cutting-edge marketing strategies and tactics. . Supporting Client Success Director with reports & resources for the entire Account Team. . Mentor Client Success Coordinators. . Building strong relationships with both clients and the RYNO team. . . 4+ years of account management experience in a fast-growing digital marketing agency . . 2+ years of experience in mentoring a team of digital account managers . . Skilled in handling client escalations and securing new client business and upselling solutions . . Proficient in Microsoft Office applications (Outlook, Word, PowerPoint, Excel, etc.). . Excellent communication, presentation, and interpersonal skills, adept at building strong relationships with clients and internal teams . . Strong ability to solve complex problems and resolve conflicts proactively. . Proficient in Google Analytics 4, Google AdWords, Microsoft Ads, Search Console, and other data analysis tools . . In-depth knowledge of current SEO & Paid Media techniques and a commitment to continuous learning . . Able to thrive in a fast-paced environment with tight deadlines . . A passion for helping businesses grow, and possesses a 'do whatever it takes to get the job done' attitude. . The following certifications are required: Fundamentals of Digital Marketing, Google Ads Search, Google Ads Display, and Google Analytics (GA4). . The total compensation for this salaried nonexempt opportunity includes a base salary range of $65,000 to $75,000, the potential for quarterly bonuses, plus benefits. This is our target compensation range and is subject to multiple factors including role, level, experience, and location. As you go through our interview process, your recruiter will work with you to identify a competitive base salary within the proposed range.. Company Location: United States.