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Operations Manager - Amazon USA Private Label at Activate Talent. Position: Operations Manager - Amazon USA Private Label. Location: Remote (Global). Employment Type: Full-Time. Type of contract: Independent contractor . 🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️. Scope of the role:. We are hiring a hands-on Operations Manager to own and lead our Amazon USA private label operations end to end. This is a player–coach role: you will manage a small operations team while personally executing and solving critical operational issues across supply chain, inventory, and Amazon Seller Central.. This role is 50% execution, 50% leadership. If you prefer delegation over doing or a strategy without accountability, this role is not a fit.. You will be directly responsible for keeping inventory healthy, forecasts accurate, Amazon account health clean, and operations running without surprises.. Responsibilities:. 1. Operations & Supply Chain. Own day-to-day supply chain execution from supplier production in China to final delivery into Amazon fulfillment centers . Manage and support the Supply Chain Manager, ensuring smooth coordination across suppliers, freight forwarders, and 3PLs . Step in directly during critical operational periods to resolve logistics delays, customs issues, or inbound problems . Make informed decisions on freight methods, customs clearance, and domestic transport . Maintain full visibility into inventory levels and proactively prevent stockouts and excess inventory . Build, maintain, and refine seasonal and monthly forecasting models to guide purchasing and replenishment decisions . 2. Amazon Marketplace Operations. Oversee order management and ensure customer service and administrative tasks are handled accurately and on time . Take direct ownership of Amazon account health, including resolving policy violations, IP complaints, and compliance issues . Execute operational tasks inside Amazon Seller Central when required, not just oversee them . Coordinate closely with the PPC team to ensure advertising decisions align with inventory availability . Monitor product listings, rankings, and competitor activity to maintain marketplace competitiveness . 3. Vendor & Purchasing Management. Manage relationships with suppliers, freight forwarders, and 3PL partners . Negotiate pricing, timelines, and terms to balance cost efficiency with reliability and quality . Evaluate vendor performance and address issues proactively . Personally step in on critical supplier negotiations or escalations when needed . 4. Leadership & Team Management. Manage and mentor a small operations team of 2–3 people . Establish clear processes, KPIs, and accountability across operations . Drive continuous improvement with a focus on operational efficiency and accuracy . Lead by example by working alongside the team during daily operations and high-pressure situations . Balance strategic planning with hands-on execution to ensure consistent results . Requirements:. 3+ years of hands-on experience in operations, supply chain, or logistics within an Amazon FBA environment . Strong experience managing inventory, forecasting demand, and planning replenishment cycles . Proven ability to independently handle Amazon account health issues, including policy violations and IP complaints . Deep understanding of Amazon FBA logistics, 3PL operations, and international shipping from China to the U.S. . Highly detail-oriented, process-driven, and organized . Comfortable working in a fast-paced, high-accountability environment . Solid understanding of how PPC and marketing performance impact inventory and operations . Fluent in English with strong communication and analytical skills . Ability to work U.S. East Coast hours. 90-Day Success Criteria:. Within your first 90 days, you will be expected to:. Fully understand and operate the end-to-end supply chain, from China-based suppliers through freight, 3PLs, and Amazon FBA. . Independently navigate Amazon Seller Central workflows, including account health, policy issues, and operational troubleshooting.. Learn existing forecasting processes and improve forecast accuracy using historical data and seasonality. . Deliver reliable, actionable demand forecasts aligned with inventory constraints and business goals. . Key Performance Indicators:. You will be measured primarily on operational outcomes:. Maintain 60–90 days of inventory at the 3PL level per SKU . Fewer than 8 SKUs overstocked beyond the forecast period (typically 6 months) . Fewer than 4 SKUs overstocked at Amazon FBA (>75 days of inventory) . Fewer than 2 SKUs understocked at Amazon FBA (<21 days of inventory) . Amazon Inventory Performance Index (IPI) consistently above 465 . Company Location: Colombia.