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Dutch Speaking Customer Service Agent In Romania at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent based in Romania. In this dynamic role, you will be responsible for providing exceptional customer support to our Dutch-speaking clients. Your duties will include addressing inquiries, resolving issues, and ensuring that customers have a positive experience with our services. If you are a proactive individual with a passion for helping others and fluent in Dutch, we would love to have you on our team!. Responsibilities. . Respond to customer inquiries in Dutch via phone, email, and chat.. . Provide accurate information regarding our products and services.. . Resolve customer issues and complaints efficiently and courteously.. . Document all interactions with customers in our database for accurate record-keeping.. . Collaborate with team members to enhance service quality and streamline operations.. . Stay updated on product knowledge to provide relevant support to clients.. . Analyze customer feedback and suggest improvements to enhance service delivery.. . . Fluency in Dutch and English, both spoken and written.. . Previous experience in customer service is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving and critical thinking abilities.. . Proficient in using customer service software and tools.. . A team player with a strong commitment to customer satisfaction.. . Ability to adapt to a fast-paced work environment.. . Company Location: Romania.