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Admin Support (Sales & Customer Relations) at Virtual Staff 365. Our client is a well-established Australian education provider offering tutoring in Maths, English, and academic competition prep for primary and middle school students.. They are now seeking a . Part-Time Admin Support . to assist with parent communication, sales outreach, and backend coordination. . Job Responsibilities:. Sales Support & Follow-up. . . Make outbound calls to prospective parents and students who have inquired about the academy’s programs. . . Explain service offerings and help guide them through the assessment and enrolment process. . . Confidently present the benefits of the company in a professional but non-pushy manner. . . . Parent Communication & Progress Feedback. . . Review reports prepared by teachers and communicate feedback constructively to parents. . . Engage in dialogue with parents, offering insights on their child’s performance and how the company can further support their learning journey. . . Maintain high levels of empathy, patience, and professionalism during conversations. . . . Administrative & Database Management. . . Assist with maintaining the student and customer database, ensuring accurate and up-to-date records. . . Coordinate with offshore and onshore teams for routine admin tasks, process improvements, and scheduling. . . Use GSuite tools (Docs, Sheets, Gmail) and features like Mail Merge to support communication campaigns and workflow automation.. . . Minimum 2 years’ experience in an admin, customer service, telesales, or education support role. . Prior exposure to an education or tutoring environment is highly desirable. . Strong verbal and written English communication skills. . Excellent listening skills and the ability to handle inquiries from concerned or confused parents calmly and professionally. . Confident in making outbound calls to leads or customers. . Experience handling feedback or report-based communication. . Tech-savvy with GSuite proficiency (especially Gmail, Sheets, Docs). . Comfortable using Microsoft Excel and tools like Mail Merge for structured communications. . Able to work independently and adapt to the tone and ethos of a premium education provider. . Patient, empathetic, and solution-focused. . Company Location: Philippines.