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ServiceNow Architect - ITSM Pro at SSC HR Solutions. • Design and implement ServiceNow ITSM solutions to meet business needs. . • Provide technical leadership and strategic recommendations on best practices. . • Collaborate with stakeholders to gather requirements and translate them into technical solutions. . • Develop workflows, integrations, and automation within the ServiceNow platform. . • Ensure system performance, scalability, and security. . • Lead ServiceNow upgrades and new feature implementations. . • Create and maintain technical documentation, including architecture diagrams and process flows. . • Guide and mentor junior developers and team members. . • Work closely with clients and technical teams to ensure successful deployment. . • Stay updated on industry trends and ServiceNow advancements.. • 5+ years of hands-on experience with ServiceNow ITSM. . • 10+ years of IT experience with senior-level roles. . • Deep knowledge of ServiceNow ITSM modules. . • Experience in ServiceNow architecture and implementation. . • Strong understanding of ITIL processes. • Expertise in workflow automation and integrations. . • ServiceNow certifications (CSA, CIS-ITSM and ITSM Pro, CAD preferred). . • Excellent problem-solving and communication skills. . • Ability to work in enterprise environments with multiple integration points.. Company Location: Egypt.