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Service Sales Account Manager at SPT Labtech. We are looking for a talented . Sales and Services Account Manager. to join our growing team. You must have the ability to work on complex products and to work collaboratively and flexibly across several inter-disciplinary teams.. About us:. Based in Melbourn, near Cambridge, UK, . SPT Labtech.  creates innovative products that transform how scientists work. For nearly two decades, our multidisciplinary teams of engineers, scientists, and innovators have delivered industry-leading solutions in liquid handling, sample preparation, and sample management — accelerating scientific discovery and improving human health outcomes.. Our strength lies in collaboration: we work closely with our customers to understand real-world lab challenges, creating personalized, cutting-edge tools that truly make a difference . Want to be part of a team that’s making a difference to human health?. Position Responsibilities:. Service & Support Sales – Small Sample Management and Liquid Pipettor Portfolio:. . Engage customers in advance of warranty or contract expiration to initiate new service contract or renewal. . Contact non-contract customers to stimulate service agreement uptake. . Generate proposals for service contracts, relocations, customer education, and technical assistance repairs. . Maintain and progress Salesforce support opportunities, tasks, and keep opportunities and activities up to date. . Engage with commercial team to support service agreement business growth where required. . Assist with implementation and follow up of service sales campaigns. . Periodically arrange customer site visits to discuss service needs and upsell service contracts where applicable. . Work with accounts receivable team to process service sales orders, PO’s, and manage creation of service contracts. . Maintain and prepare monthly and quarterly sales forecasts . Customer Care:. . Monitor incoming customer support communication channels. . Respond to customers in timely manner . . Administration:. . Preparing chargeable service reports for invoicing. . Communicating with US service partner organizations, third-party asset managers, and insurance providers when required. . Secure tax exempt certificates and certificates of liability insurance from in-house resources where applicable.. . Attend regular one on one meetings with US National Service Account Manager and Field Service Managers.. . Maintain confidentiality of sensitive and personal information. . Undertake other reasonable duties at request of line manager and on occasion, be willing to be flexible regarding start and finish times of daily routine.. . Positively promote SPT Labtech’s products and services. . Comply with company policies and health and safety procedures. . Maintain professional standards of appearance, manner, discipline, and work including personal work area. . Experiences/Education:. . An undergraduate degree or equivalent qualification in a Life Science discipline.. . A sound understanding of the service requirements recommended for the companies’ instrument portfolio. . Undertaking of the life science and pharma industry clients where the companies’ products provide solutions. . Ability to assess issues and problem-solve. . Exceptional interpersonal and customer facing skills, empathy, and careful listener. . Clear verbal and written communication skills employing positive language and attitude. . Self-motivated with a cooperative attitude, able to work with managers and peers across the organization.. . Excellent time management and the ability to prioritize. . Desire to maintain a safe, clean, and amicable working environment. . . Excellent people skills with proactive attitude towards difficult or challenging problems.. . 2+ years in a sales or account management role with customer-facing experience. . Proficient at use with Microsoft Excel, Powerpoint, Outlook, and Word.. . Experience in laboratory environment a plus. . Company Location: United States.