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Polish Speaking Customer Service for Telecommunications industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Polish Speaking Customer Service Representatives in the telecommunications industry. This role is ideal for individuals who are enthusiastic about technology and have a passion for assisting customers with their telecommunications needs. As a representative, you will provide essential support in Polish, ensuring that customers receive timely and effective solutions to their inquiries.. Key Responsibilities. . Manage customer inquiries regarding telecommunications services, rates, and troubleshooting via phone, email, and chat in Polish.. . Provide guidance on service activation, account management, and device usage.. . Resolve customer complaints and technical issues while ensuring a high level of satisfaction.. . Accurately document customer interactions in the CRM system for reference and follow-up.. . Stay informed about current telecommunications products, services, and promotions.. . Work collaboratively with internal teams to enhance service delivery and customer experience.. . . Fluency in Polish (both written and spoken) is required; proficiency in English is an advantage.. . Previous experience in customer service, preferably in telecommunications.. . Excellent communication skills with a friendly and patient demeanor.. . Strong problem-solving skills and a customer-centric approach.. . Ability to manage multiple inquiries while maintaining attention to detail.. . Familiarity with CRM systems and basic computer applications.. . Flexibility to work various shifts, including evenings and weekends if needed.. . Company Location: Greece.