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Portuguese Speaking Customer Service Agent For An International Energy Company at Patrique Mercier Recruitment By Petra. Patrique Mercier Recruitment PT is excited to announce a fantastic opportunity for a Portuguese Speaking Customer Service Agent to join an international energy company. In this essential role, you will provide top-notch customer service to Portuguese-speaking clients, addressing their inquiries related to energy services and solutions. If you have strong communication skills, a passion for customer service, and an interest in the energy sector, this is the perfect opportunity to grow your career in a dynamic and global environment!. Responsibilities. . Deliver excellent customer service to Portuguese-speaking clients through various channels, including phone, email, and chat.. . Assist customers with inquiries about energy products, services, and billing issues.. . Resolve customer complaints and concerns with professionalism and efficiency.. . Provide accurate information and guidance regarding the company's offerings and policies.. . Document customer interactions and feedback systematically for continuous improvement.. . Collaborate with technical and support teams to address complex inquiries effectively.. . Stay informed about industry trends and developments related to energy services.. . . Fluency in Portuguese is essential; proficiency in English is highly desirable.. . Previous experience in customer service, especially in the energy sector or a similar field, is preferred.. . Strong communication and interpersonal skills.. . Able to resolve issues and work under pressure with a calm demeanor.. . Familiarity with customer service software and CRM systems is advantageous.. . Willingness to work flexible hours to accommodate customer needs.. . Company Location: Greece.