Portuguese Speaking Customer Service for Media & Entertainment industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Portuguese Speaking Customer Service Representatives in the Media & Entertainment industry. This role is perfect for individuals who are enthusiastic about media services and enjoy helping customers navigate their options. As a representative, you will assist clients with their inquiries and ensure they receive the best experience possible in a vibrant and fast-paced environment.. Key Responsibilities. . Provide exceptional customer service by handling inquiries related to media services, subscriptions, and entertainment options via phone, email, and chat in Portuguese.. . Assist customers with account management, including adjustments to subscriptions and troubleshooting service issues.. . Offer information about new releases, features, and promotions within the media and entertainment sector.. . Resolve customer complaints efficiently and strive to ensure satisfaction.. . Document customer interactions accurately for future reference and follow-up.. . Collaborate with internal teams to enhance service delivery and address customer needs.. . Stay up-to-date on industry trends and company offerings to provide current information to customers.. . . Fluency in Portuguese (both oral and written) is essential; English proficiency is a plus.. . Experience in customer service, preferably in the media or entertainment industry.. . Strong communication skills and a passion for providing excellent customer experiences.. . Ability to manage multiple inquiries and prioritize tasks effectively in a fast-paced environment.. . Problem-solving abilities and a positive, customer-focused attitude.. . Proficiency with CRM systems and a good understanding of digital media services.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.
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