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Sales Customer Service Representative (NZ) - Work from Home at Twoconnect. The Sales Customer Service Representative is a vital member of the front-line team responsible for handling inbound and outbound enquiries across phone and email for insurance products. .  . This role is key to delivering exceptional service, managing multi-product enquiries, and guiding prospective clients through the end-to-end sales process. The ideal candidate will possess a confident sales mindset, exceptional communication skills, and the ability to handle complex queries across multiple insurance offerings, while triaging and directing queries to relevant internal teams when needed .  . Description . Respond to inbound enquiries across phone and email, ensuring all customers receive timely, professional assistance. . Triage queries, identify next steps, and direct enquiries to appropriate internal teams as required. . Confidently explain product features, benefits, inclusions, exclusions, and pricing for the primary brand and other insurance products. . Qualify prospects by asking targeted questions and guide them through the sales process from enquiry to policy confirmation. . Manage outbound follow-ups to convert warm leads and incomplete applications into active sales. . Ensure all customer interactions, updates, and policy details are logged accurately within CRM systems. . Handle post-sale enquiries, including activation, document delivery, and basic amendment requests. . Monitor recurring themes in customer queries to improve support documentation and reduce friction. . Collaborate with team members to maintain a high standard of service delivery and sales performance. . Other position-level duties as instructed during quieter periods of the shift. . 3-5+ years of experience in a sales-driven customer service or inbound/outbound sales role, ideally within the insurance or financial services industry. . Demonstrated ability to close sales and guide prospects confidently through the application journey. • Exceptional verbal and written communication skills; friendly, confident, and clear when interacting with customers. . Proven ability to handle multiple product lines and provide tailored recommendations to diverse enquiries. . Strong attention to detail in data input, record keeping, and compliance processes. . Familiarity with CRM platforms and multichannel communication tools (phone/email). . Professional under pressure, able to prioritise, multitask, and handle escalations with care. . Sales-focused mindset with a genuine commitment to customer care and satisfaction.. Company Location: Philippines.