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Solution Engineer at DMV IT Service. Job Title:.  Solution Engineer.  . Location:.  Framingham, MA.  . Employment Type:.  Contract. About Us:.  DMV IT Service LLC is a trusted IT consulting firm, established in 2020. We specialize in optimizing IT infrastructure, providing expert guidance, and supporting workforce needs with top-tier staffing services. Our expertise spans system administration, cybersecurity, networking, and IT operations. We empower our clients to achieve their technology goals with a client-focused approach that includes online training and job placements, fostering long-term IT success.. Job Purpose:. The Solution Engineer will play a critical role in supporting the Kronos WFM application across non-production and production environments, including participation in go-live activities. This position requires expertise in system operations, deployments, troubleshooting, and a strong adherence to ITIL best practices. The role involves occasional off-hours work for solution deployments.. Key Responsibilities. . . Provide . application support for Kronos WFM. , ensuring stable and consistent IT services across the enterprise. . . Collaborate with . Back of Stores (BOS). scrum teams to support Kronos WFM development, deployment, and issue resolution. . . Serve as a . Subject Matter Expert (SME). , assisting the Helpdesk and Level 2 support teams. . . Be available for . off-hours deployments and support activities. , typically once a week. . . Monitor systems using tools like . Splunk. to analyze diagnostics, troubleshoot outages, and ensure critical components are recovered promptly. . . Develop procedures for system recovery and manage proactive plans for potential issues. . . Modify or update Java code when necessary to address system requirements. . . Maintain a solid understanding of the . Client's technology ecosystem. , including . Oracle products, Exadata Cloud, VMware/Linux VM, Hyper-V, and Windows 10. . . . Collaborate across teams to escalate unresolved incidents and ensure critical issues are addressed. . . Partner with third-party vendors to maintain system reliability and oversee software upgrades. . . Deliver excellent internal and external customer support to enhance user experience. . . Document new issues and create . Standard Operating Procedures (SOPs). for support teams. . . Communicate technical concepts effectively to various stakeholders, including non-technical audiences. . . . Required Skills & Experience. . . Bachelor’s degree in IT or equivalent professional experience. . . . 3+ years of experience. working with . Kronos WFM. products (Required). . . . 3+ years of experience. with . Oracle Exadata Cloud Service / Exadata at Customer. (Required). . . . 2+ years of hands-on experience. in enterprise software development using . Java. (Required). . . Proficiency with . Oracle Database (versions 12c/19c/21c). . . . Background in . Java software design and development. . . . Experience with . Jboss. or . Oracle WebLogic Server. (Minimum 3 years required). . . Technical and functional knowledge of . Kronos WFM upgrades. , including planning, testing, and execution. . . Strong troubleshooting, analytical, and problem-solving skills. . . Effective communication skills across written, verbal, and electronic formats. . . Capable of interpreting technical documentation and presenting solutions in user-friendly terms. . . Strong time management, organizational skills, and self-motivation. . . Ability to collaborate in cross-functional teams and manage escalations effectively. . . . Company Location: United States.