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VP, Customer Success (Remote - North America) at Jobgether. This position is posted by Jobgether on behalf of Fundraise Up. We are currently looking for a VP, Customer Success in North America.. In this senior leadership role, you will spearhead and expand a global Customer Success organization dedicated to delivering exceptional customer outcomes across enterprise, strategic, mid-market, and SMB segments. Your focus will be on driving customer retention, growth, and long-term value by establishing operational excellence throughout the customer lifecycle. You will work cross-functionally with Product, Sales, Marketing, and Implementation teams, ensuring alignment and seamless execution. Your leadership will be instrumental in building trusted partnerships with both customers and internal stakeholders while scaling a high-performing, customer-centric team.. . Accountabilities:. . Lead, mentor, and grow a global Customer Success team, fostering a culture of accountability, excellence, and customer centricity.. . Own customer health and retention metrics, proactively identifying risks and driving team performance via KPIs and OKRs to ensure high retention and net revenue retention (NRR).. . Build and scale efficient processes for onboarding, retention, and growth, ensuring operational rigor in follow-ups, internal communications, and handoffs.. . Guide Customer Success Managers in delivering impactful quarterly business reviews (QBRs), success plans, and executive engagement, while enabling clear articulation of ROI and influence on stakeholders.. . Partner with Sales and Product teams to identify upsell and cross-sell opportunities, leading value-selling strategies to deepen enterprise account relationships.. . Act as a senior escalation point, championing customer needs and ensuring collaboration with international teams and key internal departments such as Implementation, Marketing, and Product.. . Facilitate customer feedback collection for product roadmap prioritization and represent the voice of the customer in leadership forums.. . Leverage data and insights to optimize lifecycle engagement, boost product adoption, and foster advocacy through scalable playbooks and customer success frameworks.. . . . 12+ years of experience in B2B or B2B2C SaaS Customer Success, with at least 7 years in leadership roles.. . Proven experience managing large, global Customer Success teams, with additional experience in LATAM or Eastern European markets considered a plus.. . Demonstrated success scaling Customer Success functions and achieving high retention and net revenue retention in fast-growing SaaS environments.. . Strong expertise in customer lifecycle management, account and success planning, and enterprise customer engagement.. . Executive presence with the ability to build trust and influence at the C-level.. . Proficiency with CRM systems, digital marketing tools, Google Analytics, and integration platforms.. . Bonus: Experience working with or supporting nonprofit organizations.. . Company Location: United States.