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Dutch Speaking Customer Service Agent In Zagreb at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent to join our team in Zagreb. In this dynamic role, you will be responsible for providing exceptional service to our Dutch-speaking clients, helping them with inquiries, and resolving any issues they may encounter. You will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our clientele. If you are enthusiastic about customer service and want to be part of an engaged team in a vibrant city, we would love to meet you!. Responsibilities. . Answer customer inquiries in Dutch via phone, email, and chat with professionalism and courtesy.. . Provide information about our products and services, helping customers make informed decisions.. . Address customer concerns and resolve issues in a timely manner, ensuring satisfaction.. . Maintain accurate records of customer interactions for reporting and quality assurance.. . Collaborate with team members to improve service processes and enhance the customer experience.. . Stay informed about changes in products, services, and company policies to provide accurate support.. . Gather customer feedback and suggest service improvements based on insights received.. . . Fluency in Dutch and English, both spoken and written.. . Experience in customer service is preferred, especially in a related field.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to effectively handle customer inquiries and resolve issues.. . Familiarity with customer service software and digital communication tools.. . A proactive and positive attitude towards teamwork and customer engagement.. . Willingness to learn and adapt in a fast-paced environment.. . Company Location: Croatia.