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Marketing Business Operations Specialist, Integrated Marketing at JeffreyM Consulting. **This is a contract opportunity for 12 months with possibility of extension.**. As the Business Operations Specialist for Integrated Marketing, you will empower Integrated Marketing functions to operate more effectively by building scalable workflows, enabling tool adoption, and ensuring smooth cross-functional collaboration. We are looking for a specialist who will design, implement, and enable the use of Jira and Confluence projects, and then partner with marketing functions to adopt and own these tools long term.. . This role is not just about setting up projects, but about driving change management: facilitating discovery with stakeholders, creating intuitive workflows, training teams, and ensuring a smooth handoff so each group can independently manage their systems moving forward.. . . Responsibilities. . Partner with Integrated Marketing leadership and end users to gather requirements, design workflows, and configure Jira projects and Confluence spaces tailored to team needs.. . Facilitate tool adoption and enablement by creating documentation, playbooks, and best practices, and by leading training sessions, office hours, and stakeholder workshops.. . Build Jira projects with custom workflows, dashboards, automations, and reporting structures, ensuring usability and scalability for marketing teams.. . Establish Confluence spaces for knowledge sharing, process documentation, and project tracking to support long-term team operations.. . Develop reusable templates, playbooks, or toolkits that make it easy for other teams to replicate successful setups.. . Act as a trusted advisor and change agent, guiding teams through the transition to Jira/Confluence while promoting best practices and consistent usage.. . Oversee the handoff of projects and trackers to marketing teams, ensuring they are enabled to manage and evolve the tools independently.. . Identify opportunities to streamline workflows and recommend apps, plugins, or integrations that enhance efficiency and collaboration.. . Provide leadership with reports, project summaries, dashboards, and other visualizations that surface insight into dependencies, risks, and progress.. . Champion consistent use of Jira/Confluence across teams by sharing success stories and standardizing best practices.. . Requirements. . Proven ability to partner with and present to Director+ leadership, translating complex operational needs into clear recommendations and solutions.. . Demonstrated experience conducting end-user discovery sessions to understand internal customer needs and designing Jira workflows and Confluence spaces that enable efficiency and adoption.. . Strong expertise in Jira and Confluence, including building custom workflows, leveraging integrations, and developing scalable structures that support cross-functional collaboration.. . Experience in developing, documenting, and enabling operational processes for marketing or go-to-market teams, with an emphasis on change management and adoption.. . Track record of building systems and frameworks that are successfully transitioned to new owners, ensuring long-term sustainability and self-sufficiency.. . Excellent communication, facilitation, and training skills, with the ability to influence and support stakeholders at all levels of the organization.. . Comfort and adaptability working in a matrixed environment with multiple stakeholders, balancing competing priorities, and bringing structure to ambiguity.. . . Preferred Qualifications:. . Experience working in software-as-a-service (SaaS) organizations. . Familiarity with marketing operations workflows (e.g., campaign planning, product launches, content production, comms calendars) to design relevant Jira/Confluence solutions.. . Exposure to Agile, Scrum, or Kanban methodologies, with the ability to translate them into practical, tool-enabled workflows for non-technical teams.. . Project management or change management certification.. . Compensation Range: . $35-38/hr DOE. ** This pay range is Client-specific for the opening advertised. The identity of the Client will be disclosed if you are selected to move forward in the hiring process. **. Benefits:. . 75% of employee-only Medical & Dental coverage. . Vision - opt-in available. . 401k. . PTO. . Laptop. . Life Insurance, Disability Insurance, AD&D coverage. . Short-term Disability, Accident, Cancer/Critical Illness, Pet insurance - opt in available. . . . Company Location: United States.