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Production Support Specialist at Adoreal. Who We Are . We are a fast-growing vertical SaaS company that leverages innovation and disruptive technologies to improve consumer experiences, outcomes, and predictability in elective medicine. Our team thrives on challenges, embraces change, and is dedicated to transforming our industry. . Adoreal is scaling rapidly, and this role is designed to support that growth. As we automate more of our content production, scheduling, and reporting processes, we are looking for a strategic operator who can take on high-impact work that supports both our social media and broader growth marketing efforts. . Who We're Looking For . As we grow across Europe, we are seeking a Production Support Specialist to help ensure stability, transparency, and seamless coordination between our support, product, and engineering teams. . You’ll be the first line of deep-dive technical investigation, working cross-functionally to maintain operational excellence and deliver high-quality support experiences to our partners. . Responsibilities. . Database Proficiency  . Strong working knowledge of relational databases, specifically SQL Server and PostgreSQL. . Capable of writing and optimizing queries for diagnostics, debugging, and data validation. . 2. Log Aggregation & Monitoring Tools  . Experience using Datadog is a strong advantage (our primary observability tool). . Familiarity with any similar platforms (e.g., Splunk, ELK, New Relic) is acceptable. . 3. Application Debugging & Root Cause Analysis  . Ability to read and run application code, even without full-stack developer experience. . Strong analytical thinking to independently investigate issues and trace them to their root causes. . 4. Version Control  . Proficiency with Git and understanding of common workflows (e.g., branching, pull requests). . Ability to navigate codebases to support investigations. . 5. Cloud & DevOps Exposure  . Practical experience with cloud environments such as AWS, Azure, or GCP. . Understanding of basic DevOps practices, deployment pipelines, and service configurations. . 6. Incident Management  . Skilled in creating, managing, and prioritizing production incident tickets. . Experience in alerting and coordinating emergency response . Capable of coordinating resolution efforts across teams and maintaining timelines. . 7. Communication & Coordination  . Excellent written communication is essential for maintaining transparency with stakeholders (including Lynx and Amber). . Must know when to escalate issues to the engineering team and how to do so effectively. . Should confidently act as the bridge between frontline support and engineering. . 8. Documentation & Knowledge Sharing  . Responsible for creating and updating SOPs, runbooks, and entries in our internal wiki or knowledge base. . Ensures documentation remains current and actionable for both support and engineering teams. .  . 3+ years of experience in a technical support, DevOps, or infrastructure-focused role . Strong SQL skills with hands-on experience using PostgreSQL and/or SQL Server . Practical experience with cloud platforms (AWS, Azure, or GCP) and basic DevOps pipelines . Proficiency with Git and navigating large codebases . Excellent written communication skills in English; confident in cross-team coordination . Experience with Datadog or similar observability tools  . Ability to read and debug application code (any language); strong analytical and root cause investigation skills . Strong verbal and written communications skills in English (C1) . Company Location: Ireland.