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Italian Speaking Jobs In Sofia, Bulgaria - Work In Sofia - Paid Relocation at Mercier Consultancy MD. Join Mercier Consultancy MD as an Italian Speaking Agent with a fantastic opportunity to work in Sofia, Bulgaria! We are pleased to offer paid relocation for successful candidates. In this role, you will engage with Italian-speaking clients, providing them with exceptional support and service, while enjoying the vibrant culture and history of Sofia.. Key Responsibilities. . Manage inquiries from Italian-speaking clients through various channels including phone, email, and chat.. . Offer detailed information about our services, assisting clients with their needs and ensuring satisfaction.. . Facilitate smooth transaction processes by assisting clients with bookings, registrations, and other administrative tasks.. . Resolve customer issues and provide tailored solutions in a timely manner.. . Document all customer interactions and maintain accurate records using our CRM system.. . Stay engaged with local developments and offerings to enhance client experiences and recommendations.. . . Fluency in Italian (both written and spoken); knowledge of English is beneficial.. . Previous experience in customer service, support roles, or similar positions is a plus.. . Strong understanding of excellent customer service principles and practices.. . Exceptional communication and interpersonal skills, with a knack for engaging clients.. . Ability to handle inquiries and resolve issues effectively and professionally.. . Proficiency in CRM systems and standard office applications is preferred.. . Motivated and adaptable, able to thrive in a fast-paced environment.. . Willingness to relocate to Sofia, Bulgaria, with relocation costs covered by the company.. . Company Location: Bulgaria.