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Chat Support Agent at ADF Medical Services Inc.. We're hiring a friendly and responsive . Chat Support Agent. to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you.. Role:. Chat Support Agent . Department:. Customer Support & Patient Services . Location:. Fully Remote . Type:. Full-Time / Part-Time. What You'll Do:. Respond to patient and client inquiries promptly through our chat platform. Provide accurate information on services, appointments, billing, and general support. Handle multiple chat conversations simultaneously with professionalism. Document all interactions accurately in our CRM and support systems. Escalate complex or sensitive issues to the appropriate team. Deliver a consistently warm and professional experience in every chat. Follow all HIPAA guidelines and patient confidentiality protocols. Company Location: United States.