We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Support Representative at IBMC. IBMC. is a prominent business management consulting company in Indonesia, dedicated to driving business success. With a strong presence in the Indonesian market, we offer a comprehensive range of services tailored to meet the diverse needs of both local and international businesses.. Currently, we are assisting our client, a company based in Bali, in hiring a . Customer Support Representative. , who will be directly managed under . IBMC. .. Responsibilities. . Respond to customer inquiries and provide exceptional support via email and live chat.. . Guide customers through our client's products and services, ensuring a seamless experience.. . Investigate and resolve customer issues promptly and effectively.. . Educate customers on product functionalities to enhance their user experience.. . Communicate clearly and professionally with both customers and internal teams.. . . Fresh graduates. are highly welcome to apply. For . experienced candidates. , we are looking for those with . 1-2 years max . of experience in a customer support or service role.. . Familiarity with Helpdesk and Ticketing Systems is advantageous.. . . Exceptional written and verbal communication skills in English are mandatory,. as this role will manage clients and customers from outside of Indonesia.. . Strong problem-solving abilities and attention to detail.. . Collaborative mindset with the ability to work effectively in a team.. . Willingness to work on weekends and the ability to adapt to a shift work system.. . . The candidate will be permanently assigned to Night Shift. (Shift 3).. . This role requires strong multitasking skills and the ability to perform well in a high-pressure environment.. . Please note that only shortlisted candidates will be contacted.. Feel free to share this opportunity with your colleagues or friends.. Thank you!. Company Location: Indonesia.