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Solutions Analyst (Acute and Payer) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a . Solutions Analyst (Acute and Payer). in the . United States. .. In this role, you will serve as a key technical liaison, managing complex customer cases and integration workflows to ensure seamless system performance and client satisfaction. You will troubleshoot and resolve technical issues across cloud-based SaaS platforms, APIs, and healthcare data systems while coordinating with internal teams and external stakeholders. The position offers opportunities to work with advanced monitoring tools, cloud infrastructure, and AI-enhanced solutions to optimize operations and service delivery. You will contribute to knowledge management, process improvements, and cross-functional collaboration in a fast-paced, customer-focused environment. This role is ideal for detail-oriented problem solvers who enjoy combining technical expertise with client-facing responsibilities.. . Accountabilities. Troubleshoot and resolve complex technical and integration issues for customers across acute and payer systems.. Serve as a liaison between customers and internal teams to communicate root causes, solutions, and status updates.. Document user problems and contribute to knowledge base development to prevent reoccurrence of issues.. Collaborate cross-functionally to manage escalations and ensure timely resolution of cases.. Maintain up-to-date expertise on product features, integrations, and best practices.. Coordinate and execute internal and external meetings to address technical challenges.. Support occasional on-call shifts, weekends, or extended hours as required.. . 1–2 years of experience in SaaS support, technical support, or operations support.. Strong aptitude for data analysis, quality assurance, and problem-solving.. Experience supporting APIs, OAuth, OpenID, SOAP, REST, JavaScript, SQL, HL7, and XML.. Exposure to cloud infrastructure, high-performance web applications, and monitoring tools.. Familiarity with tools such as AppDynamics, Rhapsody Integration Engine, New Relic, DataDog, Salesforce/Service Cloud, Confluence, or PointClickCare is a plus.. Knowledge of RDBMS (preferably SQL Server) and experience with knowledge-centered support (KCS).. Strong communication, relationship management, and documentation skills.. Ability to manage multiple priorities in a fast-paced, high-demand environment.. Understanding of ITIL principles is advantageous.. . Company Location: United States.