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Information Technology Support Representative (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Information Technology Support Representative in the United States.. This role provides critical operational and technical support for enterprise electronic systems, ensuring data integrity and smooth system functionality. As an IT Support Representative, you will work closely with technical teams and end-users to maintain accurate records, resolve issues, and support daily operations. This position offers hands-on exposure to electronic health record systems, data management, and user support, while contributing to the overall efficiency of IT operations. You will gain experience in problem-solving, system monitoring, and cross-team collaboration, all within a structured yet supportive environment. This fully remote role allows flexibility while making a meaningful impact on system reliability and user satisfaction.. . Accountabilities. ·         Learn and become proficient in enterprise systems, including electronic health records (EHR) and related software.. ·         Provide operational support such as data editing, user provisioning, and table maintenance to maintain system integrity.. ·         Monitor reports and work queues to identify, troubleshoot, and resolve errors, escalating issues when necessary.. ·         Participate in on-call and after-hours support schedules as needed.. ·         Assist in data cleanup projects, including duplicate record remediation, charting error identification, and patient identity verification.. ·         Create and validate patient portal accounts (e.g., MyChart) and support daily operational tasks.. ·         Develop proficiency in support tools such as ServiceNow and Microsoft Office to enhance team productivity.. ·         Perform other duties as assigned to maintain system performance and support team objectives.. . ·         High school diploma/GED or equivalent experience; 10+ years of work experience may be considered.. ·         Minimum of 1 year of relevant business or IT support experience.. ·         Strong attention to detail and commitment to data accuracy.. ·         Excellent interpersonal and communication skills for effective collaboration with colleagues and end-users.. ·         Ability to manage multiple tasks and respond to operational issues promptly.. ·         Basic proficiency with common office software (Microsoft Office) and willingness to learn support platforms (ServiceNow).. ·         Physical ability to perform tasks including frequent sitting, standing, walking, and repetitive hand/arm movements, with occasional lifting up to 50 lbs.. . Company Location: United States.