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Customer Support Manager (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of . Runwise. . We are currently looking for a . Customer Support Manager. in the . United States. .. This role offers an exciting opportunity to join a fast-paced climate-tech company making a direct impact on energy efficiency and sustainability across thousands of buildings. As a Customer Support Manager, you’ll engage directly with property managers and building owners to ensure optimal system performance, tenant comfort, and reduced carbon emissions. You’ll manage a consistent shift from Tuesday to Saturday (11:30 AM–8:00 PM EST), making it ideal for candidates in PST or MST time zones. This is a mission-driven environment that values adaptability, strong communication, and customer-first problem-solving.. . Accountabilities:. . Provide real-time technical support via live phone calls on a 24/7 support line.. . Remotely troubleshoot heating and energy systems in multifamily and commercial buildings.. . Analyze system data and perform real-time settings adjustments using the internal platform.. . Conduct remote quality assurance after installations or service calls to ensure system performance.. . Partner with a wide range of customers—from individual property owners to large companies—by acting as a trusted advisor on energy-saving strategies.. . Help customers achieve fuel reduction goals and ensure tenant comfort through continuous monitoring and optimization.. . . . 1–2 years of experience in customer-facing roles such as Customer Support, Service, Sales, or Account Management.. . Strong interpersonal and communication skills with the ability to connect easily with customers.. . A natural problem solver, capable of quickly diagnosing and resolving complex issues.. . Comfortable distilling technical concepts into clear, actionable advice for customers.. . Highly adaptable and capable of thriving in a fast-changing environment.. . Motivated to go the extra mile during peak periods, particularly in winter.. . Passionate about sustainability, real estate, and/or energy efficiency.. . A reliable, high-speed internet connection is essential for remote work.. . Belief in values such as humility, sincerity, resilience, and operational efficiency.. . Company Location: United States.