We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Remote Project Manager / Customer Success Specialist at GLOBAL PACIFIC SUPPORT. This dual role combines the strategic execution of software project management with the relationship-building responsibilities of customer success. You’ll lead software implementation projects while ensuring clients are engaged, supported, and achieving value from our products.. Key Responsibilities:. Project Management:. . Lead the end-to-end implementation of software solutions for new clients. . . Define project scope, set timelines, manage milestones, and ensure timely delivery. . . Coordinate internal teams (Sales, Development, Product, Support) to execute deliverables. . . Identify and mitigate project risks, and adapt plans as needed. . . Maintain clear project documentation and communication. . . Customer Success:. . Serve as the main point of contact post-sale to guide clients through onboarding and adoption. . . Build strong relationships with clients to ensure satisfaction and long-term retention. . . Conduct regular check-ins and provide strategic guidance to maximize software value. . . Gather client feedback to help inform product improvements and enhancements. . . Identify upsell opportunities and work with the sales team to grow accounts. . . Requirements:. . 3+ years of experience in project management, customer success, or account management within the software/SaaS industry. . . Excellent communication, relationship-building, and problem-solving skills. . . Proven ability to manage multiple projects and client relationships simultaneously. . . Strong understanding of software lifecycles and onboarding best practices. . . Experience with tools like Jira, Trello, HubSpot, Salesforce, or similar. . . Self-starter with excellent organizational skills in a remote work environment. . . Preferred Qualifications:. Knowledgeable in Excel and Powerpoint. How to Apply:. Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to [email protected] with the subject line "Project Manager/ CSS VA Application”. PLEASE ATTACH THE LINK OR SHORT VIDEO INTRODUCTION OF YOURSELF HIGHLIGHTING YOUR EXPERTISE AND EXPERIENCE.. Company Location: Philippines.