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Spanish Speaking Online Platform Support Agent at Patrique Mercier Recruitment By Ierotheos. Patrique Mercier Recruitment is excited to announce an opening for a Spanish Speaking Online Platform Support Agent. In this essential role, you will be the primary support contact for our Spanish-speaking clients, assisting them with their inquiries regarding our online platform. If you are passionate about technology and committed to providing exceptional customer service, we want to hear from you!. Responsibilities. . Deliver high-quality support to Spanish-speaking clients through various communication channels, including phone, email, and live chat.. . Identify, troubleshoot, and resolve technical issues related to the online platform efficiently.. . Assist clients in navigating platform features and provide personalized recommendations for effective usage.. . Document all client interactions and resolutions accurately in the CRM system.. . Collaborate with technical and product teams to address complex inquiries and enhance the client experience.. . Stay updated on the latest platform developments and features to provide knowledgeable support.. . . Fluency in Spanish and English; proficiency in additional languages is a plus.. . Experience in customer service or technical support roles, preferably in the technology or online services sector.. . Strong problem-solving skills with a customer-focused approach.. . Excellent verbal and written communication skills, able to articulate technical information clearly.. . Familiarity with CRM systems and online platforms.. . Ability to work effectively in a dynamic environment, managing multiple tasks and inquiries smoothly.. . Company Location: Greece.