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Flemish Speaking Customer Service Agent In Tallin at Mercier Consultancy BG. Mercier Consultancy is pleased to announce an exciting opportunity for a Flemish Speaking Customer Service Agent based in Tallinn. In this pivotal role, you will be the primary point of contact for our Flemish-speaking clients, assisting them with inquiries related to our products and services. Your dedication to high-quality customer service and effective communication skills will play an essential role in maintaining strong client relationships. If you're passionate about helping others and enjoy working in a dynamic environment, we encourage you to apply!. Responsibilities. . Assist Flemish-speaking customers with inquiries and issues via phone, email, and chat.. . Provide accurate information regarding our products, services, and account management.. . Resolve customer complaints and inquiries efficiently, ensuring satisfaction.. . Document all customer interactions and maintain up-to-date records.. . Collaborate with team members to improve customer service procedures and strategies.. . Stay informed about product updates, policies, and industry trends to provide knowledgeable support.. . Collect customer feedback to identify areas for improvement in service delivery.. . . Fluency in Flemish and English, both written and spoken.. . Previous experience in customer service is preferred.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities with a customer-focused mindset.. . Ability to work effectively in a team and independently.. . Proficiency in using customer service software and communication tools.. . Willingness to adapt and learn about new products and services.. . Company Location: Estonia.