We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Customer Experience Representative at Midorick Solutions. ESSENTIAL FUNCTIONS:. ·        Provide a positive first point of contact with customers who may be having an issue.. ·        Utilize ticketing and several proprietary software systems.. ·        Escalate customer issues appropriately and report emergency situations to management.. ·        Handle requests and projects as directed in a timely manner.. ·        Update multiple systems with most up-to-date information.. ·        Perform Q/A Testing on systems as needed.. ·        Work cross-departmentally to streamline processes.. ·        Support fueling locations and vendors in alignment with dispatching and troubleshooting protocols.. ·        Dispatch maintenance issues using a variety of Standards of Procedures (SOPs) and Service Level Agreements (SLAs) to vendors nationwide. . ·        Perform other duties as assigned. . STANDARD EXPECTATIONS:. Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality. . Communicates clearly and effectively in both verbal and written communication.. Develops constructive and cooperative working relationships with others and maintains them over time.. Encourages and builds mutual trust, respect and cooperation among team members.. Maintains regular and predictable attendance. . EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:. ·        High school diploma or GED required. . ·        1+ years of experience in a customer service role preferred.. ·        Proficiency with the Microsoft Office suite: Excel, Word, Outlook, OneDrive, etc.. ·        Strong written and verbal communication skills. . ·        Strong data entry and reporting capabilities.. ·        Accurately type 60 WPM.. ·        Strong attention to detail.. ·        Availability for flexible scheduling required. . ·        Ability to work independently and as part of a team. . ·        Standard software troubleshooting capabilities.. ·        Strong verbal and written communication skills in English. ·        Strong technical acumen in SaaS platforms, with the ability to understand and troubleshoot cloud-based software solutions.. Company Location: Dominican Republic.