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Customer Support Specialist at RateHawk. Hey there!. Are you ready to join a fast-growing international travel-tech powerhouse? At RateHawk, we’re blending a passion for travel with cutting-edge technology. We are looking for a Customer Support Specialist who is a natural problem-solver, a clear communicator, and someone who genuinely loves making a client's day better.. Your Mission. As a core member of our support team, you won’t just be answering tickets you’ll be the face of our brand. Your goal is to ensure every booking is a success and every client feels supported.. Rapid Problem Solving:. Resolve complex issues from retail and corporate clients via our CRM with speed and precision.. Expert Consulting:. Act as a product expert, advising clients on booking best practices and how to get the most out of the RateHawk platform.. Global Communication:. Coordinate seamlessly between suppliers, hotels, and clients across the globe via email and phone.. System Mastery: . Navigate CRM systems and internal databases to keep our operations running like clockwork.. Who You Are. Linguistic Pro: . Your English is at an Upper-Intermediate level or higher (both written and spoken).. The Human Element: . You lead with kindness, empathy, and politeness, even when under pressure.. Agile Learner: . You have a "get things done" mindset and can pick up new software and processes at lightning speed.. Tech-Ready: . You have a reliable home office setup, including a high-quality headset/microphone and a stable computer.. Travel Enthusiast:. Previous experience with travel booking systems or the hospitality industry is a huge plus!. Company Location: Indonesia.