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Customer Support Specialist at Credit Key. Credit Key aims to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.. We are seeking an enthusiastic, quick-thinking Customer Support Specialist for our fast-paced client success team. As a member of the Client Success Team, you will deliver amazing solutions and outcomes for our Credit Key clients and merchants, leading to long-lasting customer loyalty.. What you’ll do:. . Handle all incoming inquiries from our borrowers and merchants, via our available support channels (phone, chat, and email), including but not limited to loan and payment-related matters, technical issues, and other general questions via our contact channels. . Efficient in a high-call volume environment, ranging on average from 30 to 50 calls per day. . Collaborate cross-functionally with other Credit Key teams to analyze, assess, and resolve basic to medium customer issues. . Work closely with our internal Risk team to resolve risk-related issues that are owned by the Support team. . Evaluate and handle customer inquiries regarding their invoice requests (Credit Key Anywhere). . Help identify trends and areas of improvement, including communication, process updates, and product features. . Stay up to date on new product features and improvements. . Meet customer satisfaction, efficiency metrics, and issue resolution targets. . Gather customer feedback and share it with the leadership team. . What we're looking for:. . Experience with Zendesk strongly preferred. . 1+ years of experience in a high-volume customer service role, preferably in a fintech, SaaS, or startup environment.. . Prior experience in a tech or startup environment preferred. . Financial services industry experience preferred. . Must have schedule flexibility to assist in meeting our department’s needs (schedule will be based on EST hours). . Forward-thinking, problem solver who can make an impact on our clients with their personality and enthusiasm while critically thinking of the most outstanding solutions. . Detail-oriented and organized with a high ability to multitask. . Can work independently and can pivot in a fast-paced, ever-changing environment. . Tech savvy and can troubleshoot on the spot using superior critical thinking skills. . Company Location: United States.