Italian Speaking Support For Online Travel Agency at Mercier Consultancy BG. Mercier Consultancy is excited to offer a position for an Italian Speaking Support Specialist within our Online Travel Agency. In this essential role, you will be the main point of contact for our Italian-speaking clients, providing outstanding service and assistance with their travel inquiries and bookings. Your primary responsibilities will include answering questions about travel options, resolving issues, and helping clients navigate our online booking platform. If you have a passion for travel and a commitment to providing excellent customer support, we encourage you to apply!. Responsibilities. . Deliver high-quality support to Italian-speaking clients via phone, email, and live chat.. . Assist customers with inquiries regarding travel bookings, itineraries, and other travel-related services.. . Effectively resolve client issues to ensure a high level of satisfaction.. . Guide clients through our online booking platform and address any technical questions.. . Document and track customer interactions and feedback for continuous improvement.. . Collaborate with internal teams to escalate and resolve complex issues as necessary.. . Stay informed about travel industry trends and company offerings to provide relevant and accurate information to clients.. . . Fluency in Italian and English, both written and spoken.. . Experience in customer support or service roles, preferably in the travel industry.. . Strong communication skills with a focus on effectively resolving client inquiries.. . Able to work both independently and as part of a team.. . Comfortable using technology and navigating online booking systems.. . Detail-oriented with excellent organizational skills.. . Genuine passion for travel and a desire to assist clients in their travel planning.. . Flexibility to work varied hours, including weekends and holidays as needed.. . Company Location: Bulgaria.
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