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Customer Support Specialist - Telehealth Platform (Remote) at Mind Friend. MindFriend is a global telehealth platform connecting licensed psychologists, psychiatrists, and therapists with individuals seeking professional mental health support. . Role Overview. We are looking for a . Customer Support Specialist. to provide professional and efficient support to both clients and clinicians using the MindFriend platform. You will help ensure a smooth experience across bookings, payments, and platform use.. Key Responsibilities. Respond to client and clinician enquiries via email, chat, and support channels . Assist users with booking appointments, account access, and payment issues . Provide guidance on using the platform (video calls, scheduling, profiles) . Troubleshoot basic technical issues and escalate complex cases when required . Maintain accurate records of support requests . Ensure a professional, empathetic, and confidential approach when dealing with users. Requirements. Previous experience in . customer support or client services. (preferably in tech or healthcare) . Excellent written and verbal communication skills . Strong problem-solving ability and attention to detail . Comfortable working with digital platforms and support tools . Ability to remain calm and professional when handling sensitive situations . Interest in mental health or healthcare technology is a strong advantage. Company Location: United States.