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Dutch Speaking Customer Service For E-commerce Platform And Marketplace at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an exciting opportunity for Dutch Speaking Customer Service Representatives for an E-commerce Platform and Marketplace. This role is ideal for energetic individuals who enjoy assisting customers in a dynamic online shopping environment. As a representative, you will provide exceptional support to customers, helping them navigate the e-commerce platform and ensuring seamless experiences.. Key Responsibilities. . Manage customer inquiries related to e-commerce transactions, product availability, and account management via phone, email, and live chat in Dutch.. . Assist customers with order placements, cancellations, returns, and exchanges while providing detailed information on shipping options and policies.. . Resolve customer complaints and issues promptly to ensure satisfaction and quick resolution.. . Document all interactions accurately in the CRM system for tracking and reporting purposes.. . Collaborate with internal teams to address customer needs and improve service delivery.. . Stay informed about current promotions, products, and trends in the e-commerce marketplace.. . . Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus.. . Experience in customer service, preferably in the e-commerce or retail sector.. . Excellent communication skills and a friendly, approachable demeanor.. . Strong problem-solving skills with the ability to handle inquiries efficiently.. . Ability to multitask and remain organized in a fast-paced environment.. . Familiarity with CRM systems and e-commerce platforms is desirable.. . Willing to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.