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IT Help Desk & Support Analyst Technician at Echo Base. Echo Base Global is a digital finance company creating an end-to-end crypto ecosystem built on Web3 technology. Founded in 2025, we drive interoperability across our products to deliver an integrated, user-first experience that simplifies the complexity of interacting with digital assets.. We are a cybersecurity-first organization, operating in a fast-paced, remote-first global environment. We're now seeking experienced IT Help Desk & Support Technicians (Level 1 & 2) to join our high-performance IT support function, providing responsive and expert support across a wide range of business-critical tools and systems.. The Role. As an IT Help Desk & Support Technician at Echo Base, you’ll be the front line of user support across our organisation, ensuring seamless onboarding, troubleshooting, and ongoing service delivery. You will provide first- and second-line technical support to our distributed global workforce across core productivity, collaboration, and security platforms.. You’ll work closely with the Head of IT Helpdesk and report into the broader Information Security & Technology function, led by the SVP Infosec. This is a high-trust, high-visibility role that requires excellent judgement, attention to detail, and customer-first thinking.. This role will be part of a follow-the-sun support model, and will share coverage responsibilities with other post holders to ensure consistent IT support spanning across PST (UTC-8) to CEST (UTC+2).. Key Responsibilities. . Provide responsive L1 and L2 support across Google Workspace, Slack, Atlassian (Jira/Confluence), Okta, 1Password, and all other cloud-based tools. . Triage, troubleshoot, and resolve tickets across hardware, software, identity access, and SaaS platforms in line with SLAs. . Assist with employee onboarding and offboarding, ensuring secure provisioning and de-provisioning of devices, accounts, and access. . Administer user accounts, groups, and permissions across Google Workspace and Okta, following RBAC and least privilege principles. . Escalate complex technical issues appropriately, while maintaining clear ownership and end-user communication. . Support patching, device compliance.. . Help manage and maintain IT assets, inventory, and documentation, including device lifecycle tracking. . Assist in security awareness, phishing simulation campaigns, and user-facing comms in collaboration with InfoSec. . Participate in periodic audits, access reviews, and internal control verifications. . Contribute to the continuous improvement of internal helpdesk processes and knowledgebase content. . Skills & Experience Required. Essential:. . 5+ years of hands-on experience in a remote-first IT help desk or technical support function. . Strong experience supporting Google Workspace, ideally with Google Workspace Administrator certification. . Strong experience managing user identity and access with Okta, ideally with Okta Administrator certification. . Proven experience supporting users in Slack, Atlassian (Jira, Confluence), and 1Password. . Experience working in Start up / Scale up / Small to Medium sizes Businesses with strongly security-conscious culture.. . Excellent verbal and written English, with outstanding Communication and interpersonal skills. . Ability to clearly communicate technical issues to non-technical users. . Self-starter with a service-oriented mindset, able to operate effectively across time zones, with a multinational team.. . . Preferred/Bonus:. . Experience using device management platforms (e.g., Jamf, Datto, etc). . Familiarity with logging or ticketing tools (e.g., Jira Service Desk). . Experience with VPN, XDR, and SIEM security tooling. . Exposure to ISO 27001 audits or IT Security controls. . Experience supporting engineers and product teams in high-growth environments. . What We Offer. . Competitive salary and benefits, benchmarked globally. . Flexible, fully remote work culture with a strong focus on trust and accountability. . The chance to work within a high-calibre cybersecurity team in one of the most dynamic sectors globally. . A supportive, inclusive, and collaborative environment where your input matters. . Opportunity to grow into more senior IT or InfoSec roles as we scale. . Company Location: Philippines.