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Italian Speaking Customer Service for Education & E-Learning industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment, the leading agency specializing in matching candidates with jobs in their native languages across various countries, is excited to announce an opening for an Italian Speaking Customer Service position within the Education & E-Learning industry. Our company excels in providing opportunities in diverse sectors, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. We pride ourselves on our comprehensive recruitment process, ensuring that qualified candidates are paired with the most suitable employers. Our dedicated team at Patrique Mercier Recruitment focuses on helping you discover your dream job abroad, making a significant impact on your career journey. As a key player in the Consumer Services sector, the role of an Italian Speaking Customer Service representative will involve engaging with clients in the educational arena, addressing inquiries, resolving issues, and providing exceptional support. If you possess strong Italian language skills and a passion for facilitating learning experiences, we would love to hear from you!. Responsibilities. . Provide exceptional customer service to clients in the education and e-learning sector, ensuring a high-quality experience.. . Respond to customer inquiries promptly and professionally via various communication channels, including phone, email, and chat.. . Assist customers with enrollment processes, platform navigation, and troubleshooting technical issues related to e-learning tools.. . Maintain a thorough understanding of the products and services offered to provide accurate information to clients.. . Document customer interactions and feedback in the CRM system for future reference and process improvement.. . Collaborate with the education team to educate customers about new offerings and provide recommendations.. . Identify opportunities to enhance customer satisfaction and proactively suggest solutions to improve the user experience.. . . Fluency in Italian (spoken and written) is essential; proficiency in English is highly desirable.. . Proven experience in customer service or a related field, preferably within the education or e-learning sector.. . Strong interpersonal skills with the ability to communicate effectively and build rapport with clients.. . Excellent problem-solving abilities and a customer-oriented mindset.. . Familiarity with e-learning platforms and technology is a plus.. . Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.. . Flexibility to work shifts, including evenings and weekends, as required by business needs.. . Company Location: Greece.