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Quality Control Specialist at Neo Group. We are expanding our VIP Operations team and seeking . Quality Control Specialists. to help maintain and enhance the standard of service for our VIP players. Your primary focus will be evaluating and monitoring communication quality across various channels, identifying areas for improvement, and helping our teams consistently deliver premium service. This position is ideal for detail-oriented professionals who are passionate about customer satisfaction, service quality, and process improvement.. Responsibilities. . Monitor and evaluate the quality of communication between managers and players (email, messengers, phone).. . Ensure compliance of communication with established standards and regulations.. . Prepare detailed reports on evaluations and identified issues.. . Provide constructive feedback to VIP Managers and Support teams.. . Participate in the development and updating of QA evaluation forms and procedures.. . Collaborate with training and operations teams to improve service processes.. . Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).. . . Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming or fintech.. . Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them.. . Ability to assess communication objectively and consistently.. . Strong attention to detail and high standards for customer experience.. . Confident user of Google Workspace and reporting/monitoring systems.. . Basic understanding of CRM systems.. . Fluent in Russian (mandatory).. . English level: A2 or higher.. . Ability to work in a dynamic environment with shifting priorities.. . Company Location: Uzbekistan.