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Customer Service Agent (French/Italian/Spanish Speaking) at Keen. At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations.. About The Role. We’re hiring a multilingual / polyglot. Customer Support Agent. to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support. . In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.. Languages Required. This role requires professional working proficiency across all four languages:. English (C1/C2 required) . French (B2+ required) . Italian (B2+ required) . Spanish (B2+ required) . All languages will be used in daily support interactions and will be assessed during the hiring process.. What You'll Do. Support end-user customers via email, chat, phone, and service management platforms in multiple languages. Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds. Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently. Meet and exceed service level agreements with timely, accurate responses. Escalate complex issues to management when necessary. Maintain detailed case records and contribute to improving knowledge base documentation. Analyze customer issues to identify patterns and recommend solutions. Develop a deep understanding of products, services, and customer requirements. 2+ years of experience in customer support, customer success, or technical support . Proven ability to support customers across multiple channels (email, chat, phone) . . Fluency in English + French + Italian + Spanish (as outlined above). . Experience with tools such as Zendesk, Jira Service Management, or similar platforms . Comfortable working in structured, SLA-driven environments . Strong problem-solving and communication skills . Ability to manage multiple conversations and priorities simultaneously . Familiarity with web applications, mobile apps, or digital products . Reliable home office setup with stable high-speed internet and a quiet working environment . A home office, stable home internet connection 250mbps+ and a quiet place to work from. A true team player who collaborates well and contributes proactively. Company Location: Hungary.