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Email Support Specialist at ADF Medical Services Inc.. 📋 JOB OPENING — Email Support Specialist. . ADF Medical Services Inc.. We're hiring a detail-oriented and professional . Email Support Specialist. to handle patient and client communications through our email support channels. If you're a strong writer with excellent follow-through and a passion for helping people — this role is for you.. Role:. Email Support Specialist . Department:. Customer Support & Patient Services . Location:. Fully Remote . 🕐 Type:. Full-Time / Part-Time. What You'll Do:. Respond to patient and client email inquiries promptly and professionally. Provide accurate information on services, appointments, billing, and general support. Compose clear, empathetic, and well-structured email responses. Track and manage open email tickets to ensure timely resolution. Follow up with patients and clients to confirm issue resolution and satisfaction. Escalate complex or sensitive inquiries to the appropriate department. Document all email interactions accurately in our CRM and support systems. Maintain strict patient confidentiality in accordance with HIPAA guidelines. Company Location: United States.