Dutch Speaking Customer Service for Online Retail Department at Mercier Consultancy BG. Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in our Online Retail Department. In this vital role, you will assist our Dutch-speaking customers with their online shopping experiences, helping resolve inquiries related to product selection, order placements, payment issues, and returns. Your primary goal will be to ensure a smooth and enjoyable shopping experience for our customers. If you have a keen interest in online retail, exceptional communication skills, and a commitment to providing outstanding service, we invite you to join our dedicated team.. Responsibilities. . Provide excellent customer service in Dutch for inquiries related to our online retail platform.. . Assist customers with placing orders, tracking shipments, and processing returns.. . Offer information about product availability, features, and specifications.. . Resolve customer complaints and issues effectively, ensuring a high level of satisfaction.. . Accurately document customer interactions and feedback to improve service quality.. . Collaborate with logistics and product teams to address customer needs.. . Stay updated on promotions, new product launches, and online retail trends to assist customers effectively.. . . Fluency in Dutch and English, both written and spoken.. . Experience in customer service, particularly within an online retail environment is a plus.. . Strong communication and interpersonal skills with an emphasis on customer satisfaction.. . Ability to multitask and handle various customer inquiries simultaneously.. . Familiarity with customer service software or e-commerce platforms is an advantage.. . Detail-oriented and capable of problem-solving in a fast-paced environment.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Portugal.
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