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Portuguese Speaking Customer Service for Information Technology (IT) industry at Patrique Mercier Recruitment. Patrique Mercier Recruitment is the leading agency specialized in connecting candidates with job opportunities where they can work in their native language abroad. We focus on various industries including social media, gaming, healthcare, retail and e-retail, travel, automotive, financial services, insurance, energy, and telecommunications. Our dedicated recruitment process guarantees a perfect match between the qualifications of our candidates and the needs of employers. We are currently seeking a Portuguese Speaking Customer Service professional for the Information Technology (IT) industry. This role is ideal for individuals who are passionate about providing excellent customer support and who possess strong communication skills. As you navigate through customer queries and technical issues, you will be an essential part of ensuring client satisfaction and enhancing service delivery. Join us and take the next step in building your career in a vibrant and dynamic environment, with the possibility of working with an international team dedicated to excellence in service and innovation. Contact Patrique Mercier Recruitment today to learn more about how we can help you land your dream job abroad, especially in thriving sectors like the IT industry.. Responsibilities. . Provide exceptional customer service to Portuguese-speaking clients in the IT industry.. . Respond to customer inquiries via phone, email, and chat promptly and professionally.. . Assist customers with technical issues and provide effective solutions in a timely manner.. . Document customer interactions and maintain detailed records of communications.. . Collaborate with internal teams to escalate and resolve complex issues swiftly.. . Participate in training sessions to stay updated on product knowledge and industry trends.. . Contribute to the continuous improvement of customer service processes and strategies.. . . Fluent in Portuguese (spoken and written) with strong command of English.. . Proven experience in customer service, preferably in the IT industry.. . Excellent communication and interpersonal skills.. . Strong problem-solving abilities and a customer-centric mindset.. . Ability to work in a fast-paced environment and handle multiple tasks.. . Familiarity with common IT concepts and troubleshooting techniques.. . Availability to work flexible hours, including weekends and holidays if required.. . Company Location: Greece.