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French Speaking Customer Service for Renewable Energy industry at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to announce an opening for French Speaking Customer Service Representatives in the Renewable Energy industry. This role is ideal for individuals who are passionate about sustainability and dedicated to providing top-notch customer support. As a representative, you will engage with customers in French, assisting them with inquiries related to renewable energy solutions and ensuring a positive customer experience.. Key Responsibilities. . Manage customer inquiries regarding renewable energy products, services, and initiatives via phone, email, and chat in French.. . Educate customers on energy efficiency programs, the benefits of renewable energy, and available options.. . Assist customers with account management, service requests, and troubleshooting.. . Document all customer interactions accurately in the CRM system, ensuring compliance with industry regulations.. . Collaborate with technical teams to resolve issues and enhance the overall customer experience.. . Stay updated on industry trends and developments to provide accurate information to customers.. . . Fluency in French (both written and spoken) is essential; knowledge of English is advantageous.. . Experience in customer service, preferably within the renewable energy sector.. . Strong communication and interpersonal skills, with a focus on customer satisfaction.. . Ability to convey complex information in a clear and accessible manner.. . Proactive problem-solving skills and a customer-focused mindset.. . Proficiency in using CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as necessary.. . Company Location: Greece.