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Customer Service - USA candidate only at Gibbs Smith. Gibbs Smith, a leading company in the Internet industry, is seeking a dedicated and enthusiastic Customer Service Representative to join our vibrant team. In this role, you will be the front line of support for our valued customers, playing a crucial role in ensuring their satisfaction and enhancing their experience with our products and services. You will engage with customers through various channels such as phone, email, and chat, addressing inquiries, resolving issues, and providing accurate information about our offerings. Your ability to connect with people and understand their needs will be vital in delivering exceptional service. As a member of our team, you will collaborate with different departments to streamline customer interactions and contribute to continuous improvement initiatives. We value innovative thinking and encourage our employees to provide feedback that can shape our customer service strategies. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about helping others. If you enjoy problem-solving and are committed to fostering positive relationships with customers, we invite you to apply and join us in making a difference in the Internet industry.. Responsibilities. . Respond promptly to customer inquiries via phone, email, and chat.. . Assist customers in troubleshooting issues with their accounts or our products.. . Provide clear and concise information regarding our services and policies.. . Document customer interactions and issues accurately in the system.. . Collaborate with internal teams to resolve customer issues effectively and efficiently.. . Identify opportunities for process improvements to enhance customer satisfaction.. . Follow up with customers to ensure their issues have been resolved to their satisfaction.. . . High school diploma or equivalent; a degree in a relevant field is a plus.. . Proven experience in customer service or a related role.. . Excellent verbal and written communication skills.. . Strong problem-solving abilities and attention to detail.. . Ability to handle difficult situations with empathy and professionalism.. . Familiarity with CRM systems and customer support tools.. . Willingness to work flexible hours, including some weekends if needed.. . Company Location: United States.