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Customer Training Specialist (Remote - US) at Jobgether. This position is posted by Jobgether on behalf of PRECISIONeffect. We are currently looking for a Customer Training Specialist in United States.. In this role, you will design, deliver, and maintain engaging training programs that empower customers to confidently use advanced technology solutions. You’ll be responsible for building clear learning materials, facilitating interactive sessions, and ensuring training content aligns with evolving business needs. By simplifying complex technical concepts and tailoring them to diverse audiences, you will directly enhance customer satisfaction and adoption. This role offers the opportunity to collaborate with cross-functional teams, innovate in training methods, and make a meaningful impact on customer success in a fast-paced, high-growth environment.. Accountabilities. . Develop comprehensive training materials such as manuals, online courses, videos, and release notes.. . Deliver live training sessions, webinars, onboarding workshops, and ongoing customer education.. . Create and maintain clear end-user documentation, FAQs, and knowledge base content aligned with product updates.. . Collaborate with internal teams (product, engineering, customer success) to ensure technical accuracy and consistency.. . Administer and maintain the Learning Management System (LMS), tracking participation, completion, and effectiveness metrics.. . Gather and analyze feedback to continuously improve training content, methods, and customer learning outcomes.. . Provide responsive customer support, answering queries and ensuring a seamless onboarding and training experience.. . . Bachelor’s degree in instructional design, adult education, communications, or related field, or equivalent experience.. . Minimum 2 years in training design and delivery, ideally in customer education or SaaS/software environments.. . Strong presentation, facilitation, and interpersonal communication skills with the ability to engage diverse audiences.. . Proficiency with authoring tools (Articulate360, Adobe Captivate) and experience with AI-driven content tools is a plus.. . Experience using virtual training platforms such as Zoom or Teams, with knowledge of interactive training methods.. . Strong organizational and project management abilities with attention to detail and quality.. . Preferred: experience in clinical trials or SaaS, as well as familiarity with HTML/CSS for technical documentation.. . Native-level English fluency with proven ability to simplify complex topics into user-friendly materials.. . Company Location: United States.