We are redirecting you to the source. If you are not redirected in 3 seconds, please click here.

Principal Support Engineer (Remote - EMEA) at Jobgether. This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Principal Support Engineer in EMEA.. This role is an opportunity to take on technical leadership in a global, fully remote support team. You will partner with enterprise clients to ensure the stability, scalability, and optimization of their PostgreSQL-based data platforms. The position involves guiding best practices, troubleshooting complex environments, and mentoring others within the support function. You will play a key role in incident resolution, analytics-focused support, and technical enablement, helping customers maximize performance in cloud-native and hybrid infrastructures. If you thrive in dynamic environments, enjoy solving complex challenges, and want to make a tangible impact on client success, this role provides the platform to do so at scale.. . Accountabilities. As a Principal Support Engineer, your responsibilities will include:. . Providing expert-level support for PostgreSQL-based data solutions across diverse client environments.. . Leading and coaching a specialized analytics-focused support pod to strengthen technical capabilities.. . Acting as a subject matter expert, prioritizing and managing multiple open cases while ensuring timely resolution.. . Troubleshooting and diagnosing database performance issues, integrating monitoring solutions, and improving reliability.. . Designing troubleshooting strategies for containerized solutions in cloud and on-premise environments.. . Escalating unresolved issues to internal teams while driving incident management under pressure.. . Developing documentation, runbooks, and best practice guides for internal and customer use.. . Collaborating cross-functionally with development, product management, and sales teams to ensure a seamless customer journey.. . The ideal candidate will bring:. . 10+ years of overall experience, with at least 6 years in data warehouse solutions focused on PostgreSQL.. . Deep knowledge of SQL parallel processing, data warehousing concepts, and analytical query optimization.. . Strong Kubernetes expertise, including architecture, YAML configuration, Helm, and cloud-native deployments.. . Proficiency in monitoring and logging tools (Prometheus, Grafana, ELK), as well as storage provisioning.. . Hands-on scripting (Python, Bash, PowerShell, YAML) and programming (C, C++, Java, or .Net) experience.. . Strong experience in cloud environments (AWS, Azure, GCP) and intermediate/advanced knowledge of Red Hat OpenShift.. . Ability to mentor junior/mid-level engineers and lead critical incident calls.. . Strong troubleshooting, communication, and time-management skills, with a focus on ownership and accountability.. . Preferred: Red Hat Linux certification (RHCE), PostgreSQL Professional Certification, OpenShift Administrator certification, or exposure to AI/ML and GenAI applications.. . . Company Location: Italy.