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Swedish Speaking Customer Support for Gaming & Esports Department at Mercier Consultancy Europe. Mercier Consultancy is seeking a Swedish Speaking Customer Support Agent to join our Gaming & Esports Department. In this dynamic role, you will provide top-notch support to our gaming community, assisting customers with their inquiries related to game mechanics, esports events, and account management. Your fluency in Swedish will be crucial in delivering an engaging and helpful service experience to our users. If you are passionate about gaming and esports and enjoy helping others navigate their gaming experiences, we invite you to apply and be part of our vibrant team!. Responsibilities. . Respond to customer inquiries via phone, email, and chat in Swedish regarding gaming services and esports.. . Assist users with game setup, troubleshooting issues, and account inquiries.. . Provide information about upcoming esports events, promotions, and game updates.. . Document interactions accurately to support quality improvement initiatives.. . Collaborate with technical and operational teams to resolve complex customer issues.. . Stay updated on gaming trends, popular titles, and community feedback.. . Engage with customers to promote a positive gaming community atmosphere.. . . Fluency in Swedish and English, both written and verbal, is required.. . Experience in customer support, especially within the gaming or esports sectors, is preferred.. . Excellent communication skills with a focus on creating a positive customer experience.. . Strong problem-solving abilities and the capability to handle multiple inquiries at once.. . Familiarity with gaming platforms and esports events is a significant advantage.. . Team-oriented with a proactive approach to customer service.. . Willingness to work flexible hours, including evenings and weekends, as necessary.. . Company Location: Greece.