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German Speaking Customer Support - Premium Tobacco & Innovative Vaping at Mercier Consultancy MD. Mercier Consultancy MD is thrilled to present an exciting opportunity for a German Speaking Customer Support Representative specializing in premium tobacco and innovative vaping products. This role is perfect for individuals who have a passion for customer service and a keen interest in the evolving landscape of vaping and tobacco products.. Key Responsibilities. . Provide exceptional customer support to German-speaking clients through various channels including phone, email, and live chat.. . Respond promptly to inquiries about premium tobacco and vaping products, ensuring accurate and professional communication.. . Effectively address and resolve customer complaints and issues to maintain high levels of customer satisfaction.. . Document customer interactions, ensuring accurate records are maintained in our CRM system.. . Collaborate with product teams to stay updated on new offerings and industry trends, enhancing the support experience.. . Educate customers on product features, benefits, and usage to promote informed purchasing decisions.. . . Fluency in German (both written and spoken) is essential; knowledge of English is advantageous.. . Experience in customer service, particularly in the tobacco or vaping industry, is preferred.. . Excellent communication and interpersonal skills, with a strong customer-oriented approach.. . Strong problem-solving abilities and a proactive attitude in addressing customer inquiries.. . Familiarity with customer service software and CRM systems is a plus.. . A passion for the tobacco and vaping industry, with a focus on customer satisfaction.. . Able to work both independently and collaboratively in a dynamic team environment.. . Company Location: Greece.