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German Speaking Customer Service Agent For Booking.com - Work In Greece at Mercier Consultancy MD. Mercier Consultancy MD is proud to announce an exciting opportunity for a German Speaking Customer Service Agent for Booking.com, based in beautiful Greece. In this role, you will be a key player in providing exceptional service to German-speaking customers as they navigate their travel experiences.. Responsibilities. . Assist German-speaking customers via phone, email, and chat with inquiries related to their bookings, travel plans, and accommodations.. . Provide expert guidance and support to ensure customer satisfaction and a seamless experience.. . Handle customer complaints and resolve issues effectively and efficiently.. . Document customer interactions in the CRM system, maintaining accurate records for quality control.. . Collaborate with team members to enhance service delivery and customer engagement.. . Stay well-informed about current offers, travel information, and Booking.com services to provide accurate assistance.. . . Fluency in German (both written and spoken); English proficiency is a plus.. . Experience in customer service, preferably in the travel or hospitality sector.. . Strong communication skills and a commitment to providing excellent customer service.. . Ability to manage challenging situations and effectively resolve customer queries.. . Proficient in using CRM software and standard office applications.. . Open to relocating to Greece and embracing a new cultural experience.. . A passion for travel and tourism, along with a desire to foster positive customer relationships.. . Company Location: Portugal.