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Spanish Speaking Customer Service for Aviation industry at Mercier Consultancy MD. Mercier Consultancy MD is excited to announce an opening for Spanish Speaking Customer Service Representatives in the aviation industry. This role is ideal for individuals passionate about air travel and dedicated to providing exceptional support to customers. As a representative, you will assist clients with their inquiries, ensuring they have a smooth and enjoyable experience while communicating effectively in Spanish.. Key Responsibilities. . Handle customer inquiries related to aviation services, ticketing, and flight information via phone, email, and chat in Spanish.. . Assist customers with booking flights, managing reservations, and providing information on travel policies.. . Resolve customer issues and complaints effectively, ensuring a positive customer experience.. . Document all customer interactions in our CRM system for accurate record-keeping.. . Collaborate with internal teams to coordinate travel solutions and address service-related concerns.. . Stay informed about airline policies, aviation regulations, and industry trends to assist customers accurately.. . . Fluency in Spanish (both written and spoken) is required; knowledge of English is a plus.. . Experience in customer service, preferably in the aviation or travel industry.. . Strong communication skills with a friendly and professional demeanor.. . Problem-solving skills with a customer-focused approach.. . Ability to work in a fast-paced environment while managing multiple inquiries.. . Proficiency in using CRM systems and general computer applications.. . Willingness to work flexible hours, including evenings and weekends as needed.. . Company Location: Greece.